As part of their benefits package with their Reward Silver, Reward Platinum and Reward Black accounts, NatWest Bank offer phone insurance as an add-on. You need to be an existing NatWest Premier Reward Black account customer to access this benefit.
This information was last reviewed in September 2025 to ensure accuracy.
Is Natwest phone insurance worth it?
NatWest Bank offers different types of Reward Accounts for its existing current account customers, each with a monthly fee:
Reward Silver (£10/month)
Reward Platinum (£22/month)
Premier Reward Black (£36/month)
Each account provides a range of insurance options, including cover for mobile phones. While some accounts offer you a discount or a refund on a portion of the fee if you pay a set amount each month, the specifics vary between suppliers.
Choosing the right type of mobile phone insurance is simple. You can find a range of plans with various cover levels to suit your needs.
If you're comparing options such as the NatWest phone insurance included with their Reward accounts to other policies, it's important to understand the differences in coverage.
At insurance2go, we offer flexible plans to ensure you get the protection you deserve. You can compare our phone insurance plans in the table below:
Policy features
Policy features
We'll cover your new or refurbished devices brought in the UK within the last 36 months, as long as they were purchased with a 12-month warranty.
We'll cover your new or refurbished devices brought in the UK within the last 36 months, as long as they were purchased with a 12-month warranty.
We'll cover your new or refurbished devices brought in the UK within the last 36 months, as long as they were purchased with a 12-month warranty.
If your screen gets cracked or the headphone jack breaks, we’ll repair it. If it’s not repairable, we’ll replace it.
If your screen gets cracked or the headphone jack breaks, we’ll repair it. If it’s not repairable, we’ll replace it.
If your screen gets cracked or the headphone jack breaks, we’ll repair it. If it’s not repairable, we’ll replace it.
If your phone has a mechanical breakdown, for example it stops working and it’s out of warranty, send it to us, we'll repair it - if it’s not repairable, we’ll replace it.
If your phone has a mechanical breakdown, for example it stops working and it’s out of warranty, send it to us, we'll repair it - if it’s not repairable, we’ll replace it.
If your phone has a mechanical breakdown, for example it stops working and it’s out of warranty, send it to us, we'll repair it - if it’s not repairable, we’ll replace it.
If someone outside your immediate family damages your phone, we've got you covered. We’ll either repair your phone, or, if that's not possible, replace it.
If someone outside your immediate family damages your phone, we've got you covered. We’ll either repair your phone, or, if that's not possible, replace it.
If someone outside your immediate family damages your phone, we've got you covered. We’ll either repair your phone, or, if that's not possible, replace it.
If a bowl of rice can't save your phone, don't worry. We'll do what we can to repair it if it gets damaged by liquids, otherwise, we can replace it.
If a bowl of rice can't save your phone, don't worry. We'll do what we can to repair it if it gets damaged by liquids, otherwise, we can replace it.
If a bowl of rice can't save your phone, don't worry. We'll do what we can to repair it if it gets damaged by liquids, otherwise, we can replace it.
Wherever you go in the world, provided that this is in line with current government guidance, our worldwide cover goes with you.
Wherever you go in the world, provided that this is in line with current government guidance, our worldwide cover goes with you.
Wherever you go in the world, provided that this is in line with current government guidance, our worldwide cover goes with you.
If you accidentally lose your phone while you're covered with us, we’ll replace it for you.
If you accidentally lose your phone while you're covered with us, we’ll replace it for you.
If you accidentally lose your phone while you're covered with us, we’ll replace it for you.
We’ll replace your phone if it’s stolen.
We’ll replace your phone if it’s stolen.
We’ll replace your phone if it’s stolen.
You're covered for up to £100 if your eWallet is used to make unauthorised contactless payments.
You're covered for up to £100 if your eWallet is used to make unauthorised contactless payments.
You're covered for up to £100 if your eWallet is used to make unauthorised contactless payments.
You’re covered for up to £1,000 worth of unauthorised calls, texts and downloads made in the first 24 hours after the loss or theft of your phone.
You’re covered for up to £1,000 worth of unauthorised calls, texts and downloads made in the first 24 hours after the loss or theft of your phone.
You’re covered for up to £1,000 worth of unauthorised calls, texts and downloads made in the first 24 hours after the loss or theft of your phone.
"Our phones are so much more than just a way to make calls. We use them for work, keeping in touch with loved ones, and even managing finances. If you’re worried about losing or damaging your phone, having the right insurance can give you that extra peace of mind. With insurance2go, you’re covered for what life throws your way, so you can focus on what matters most."
- Darren, Head of Operations
WHY CHOOSE US?
Insure Your Phone With Insurance2Go
Instant cover
Whether you buy a monthly or annual policy you’re covered from the moment you buy
Any make, any model up to 36 months old
We insure any phone – bought new or refurbished – from a UK-registered company if it was supplied with a warranty (even if you've owned it up to 3 years already)
Unlimited claims
Accidents happen, so that's why there's no limit to how many claims you can make
94% of claims accepted
You won't have to bend over backwards to prove your claim. In 2024, we approved 94% of mobile phone insurance claims*.
Here since 2007
We were one of the first businesses to provide specialist insurance for mobiles and gadgets. And, as part of the SPB Group, we have even more experience dating back to 1965.
In-house service from start to finish
Enjoy our seamless service from UK-based support and repair teams
Start your quote
Ready to get covered? Start your quote now and enjoy instant protection for your phone.
You can also compare our phone insurance policies with providers, including NatWest and other banks, on our comparison page to ensure you find the best fit.
While both policies offer phone insurance, the main difference is that NatWest phone insurance is an add-on benefit with its Reward accounts, which means it can only be accessed by account holders and is linked to the account itself.
Meanwhile, we offer flexible, standalone mobile insurance plans with unlimited claims and the freedom to cancel at any time, giving you more control over your policy.
The cost of NatWest phone insurance depends on the type of Reward Account you have. If you're a customer with a NatWest Reward Silver account, the monthly fee is £10; Reward Platinum is £22; and Premier Reward Black is £36.
The excess on NatWest phone insurance varies based on the type of claim. If your phone needs to be replaced, the excess is £100 per approved claim. If the phone requires repair, the excess is reduced to £50 per approved claim. This excess applies to each claim you make within the policy year. It's important to note that the excess is fixed, and the policy will cover claims up to the limits outlined in your Reward Account benefits.
You cannot directly cancel NatWest phone insurance as it is included as part of the Reward Account benefits. If you wish to stop your coverage, you will need to close your Reward Account. Once the account is closed, the associated phone insurance will be automatically cancelled. We offer a more flexible insurance policy that can be cancelled at any time.
Yes, NatWest phone insurance covers accidental damage. However, it’s important to review the full policy details for any exclusions or conditions that may apply to specific claims.
We offer insurance for most phones, but there are a few requirements:
Phone age: Your device must be less than 36 months old, whether you bought it new or refurbished.
Authorised dealers: We only insure phones purchased with a warranty from authorised UK dealers.
Good working order: Your phone must be in good working condition at the start of the policy.
Age requirement: You must be 18 years old or over to purchase insurance with us.
For full details, please refer to our Terms and Conditions and the relevant Insurance Product Information Document.
Information correct at the time of publishing – October 2025.
