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Privacy & security policy

In this Privacy statement references to “we” “us” and “our” is Loyal Insurance Services Ltd trading as Insurance2go or Square Pound Limited who is a sister company of Loyal Insurance Services Ltd

Insurance2go is a trading name of Loyal Insurance Services Ltd.

Insurance2go Business is the trading name of Square Pound Ltd.

In this Privacy statement references to “we” “us” and “our” is Loyal Insurance Services Ltd trading or Square Pound Limited.

The “administrator” is Citymain Administrators Ltd for Insurance2go and Burnett & Associates Ltd for Insurance2go Business, their contact information can be found under “Contact us” below. To view the administrator’s full privacy policy please visit

Collection of information

We take your privacy seriously and promise to respect your personal information and collect it fairly and lawfully in accordance with the Data Protection Act 2018 (as amended and updated from time to time).

Personal information we collect will be held in digital and / or paper format . We collect personal information such as, but is not limited to name, address, date of birth, IP addresses and information about the technology you are using.

We collect personal information when you;

We only collect information that we need and have controls to keep it safe. We will do our best to ensure that your details are kept accurate and up to date.

Exchange of Information

We exchange personal information with approved organisations for underwriting and fraud prevention purposes and we may provide such information to others where required by law. We, and other companies associated to us, will use and analyse your personal information for the following purposes:

Processing of Information

We will process personal information for our legitimate interests, when we have a business reason to do so.
This includes, but is not limited to;

We constantly strive to improve the quality of our service and the efficiency of our systems and so, from time to time, we may use your personal information to help us do this.
To view the administrator’s full privacy policy please visit

Marketing Preferences

We will only send you marketing information about our products and services if you have given us permission. You can withdraw your consent at any time.

We may contact you by post, email, SMS or telephone number in accordance with your marketing preferences. You can opt-out of any marketing, at any time.

How to stop the use of your personal data for direct marketing

You can stop direct marketing from us in several ways:

Click the ‘unsubscribe’ link included in all marketing emails we send you. We will then stop any further marketing emails from that business.

Call the Customer Contact Centre details can be found on the contact us page or email to opt-out of receiving telephone, post, SMS or direct mail.

Write to us at Marketing Preferences, SPB UK & Ireland Ltd, 3000 Lakeside, Western Road, Portsmouth, PO6 3FQ.

Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.

Business Information

Where you take out a business insurance policy with us we may collect and use personal information to arrange, underwrite, manage your policy, prevent fraud and handle claims.

The personal information we use for these types of policies may include information about your business, including the business name, the contact person for your business, details of directors, partners or individual traders for the business and payment information.

We may also collect details about the number of employees, details of employees, their role in the company and details of the business assets or liabilities to be insured.

We’ll collect identity information in relation to employees or other people to be insured under the policy.

 Dealing with other people

If you would like someone else to be able to deal with your policy for you on a regular basis, please contact our administrator.

Monitoring & recording of emails & telephone calls

Our administrator may record telephone calls for monitoring and training purposes to assist in preventing and detecting fraud.

Data storage security

All personal information collected by us is done so securely with security systems to prevent unauthorised access. We take security very seriously and we use one of the strongest available security systems to protect your communications with us. Whenever you fill in an online form, such as a request for a quote, it is automatically protected using something called a Secure Socket Layer ("SSL") between your computer and ours. SSL works in the following ways:


Please be on your guard for suspicious emails. If you do receive an email asking you to submit account or security details (such as a credit/debit card number or password) or if you are suspicious in any way of any communication, you are asked to provide over the internet in connection with Insurance2go please Contact Us. If you wish to discuss any matter set out in this document, please contact our administrator.

Contact us

You will find most questions answered in our Frequently Asked Questions.


For sales queries please contact our sales team

Insurance2go Business

For billing queries, change of details and claims please contact our administrator

For sales queries please contact our sales team

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