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About us

About us

Who we are

Insurance2go was set up in 2007 and is the trading name of Loyal Insurance Services Ltd.

We saw that there was an opportunity to offer comprehensive cover online at big savings compared to the policies on offer on the high street.  So we launched the company to provide great value insurance products for mobile phones and gadgets, like laptops and more recently tablets.

This philosophy still exists today and drives everything we do.  

93% claims approval

As the smartphone market has evolved, and boy has it changed, we have never lost sight of one over-riding principal - the insurance policy is for the customer not for the insurer.  That's why we have a 93% approval rate for claims.  Not bad really.

In practice this means we constantly review our policies and monitor the industry and smartphone market to make sure our products always offer the best cover at the best price possible.  

We're obviously very passionate about what we do and we hope this is reflected in our customer feedback. Take a look at our Trustpilot reviews below and find out for yourself...

ISO Certification

ISO is the name for the International Organisation for Standardisation, an independent body where certification helps demonstrate that your products or services meet the expectations of your customers.

We're proud to display the British Assessment Bureau is a UKAS-accredited ISO certification in Quality Management, Information Security Management and Environmental Management.

You can verify our certificate validity here, which will take you to the register. Our certificate numbers are 9001:2015 – 194958; 14001:2015 – 227071; and 27001:2017 – 200768.

We take our sustainability and environmental protection responsibilities extremely seriously. We also recognise that our activities in the management and fulfilment of insurance claims can have an impact on the environment, and as a result we always look to repair, re-use and recycle to achieve our environmental goals.

Keeping your technology alive for longer is vital in our attempt to help protect the environment. Where possible we will always attempt to repair and extend the life of your gadgets as this has huge benefits for the environment.

To ensure compliance and reconciliation across all products, our dedicated Fulfilment team take ownership for the recovery of all salvage and the disposal of all products to ensure all regulations that relate to the collection, processing, recycling and disposal of Waste Electrical and Electronic Equipment (WEEE) are adhered to. To remain GDPR compliant and protect our customers, all products containing personal data are data wiped or disposed of, and data-wipe/destruction certificates obtained.

The framework for our Environmental Management System (EMS) is created by the rules and standards set by ISO 14001, of which we are certified. Our policies and procedures ensure our network of certified recyclers and licensed waste carriers collect, process, recycle and dispose of waste whilst conforming with all environmental regulations.

What our customers say

We are also very proud of our 5 star Defaqto rating, which applies to our Full Cover Mobile Phone Insurance policy - it's a big deal for us and it makes us feel we are on the right track.

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