Fraud prevention

As part of the SPB UK & Ireland group of businesses in the UK, we have a combined approach in our commitment to preventing, detecting and reporting fraud of any kind.

We work hard to beat fraud and look after customers who genuinely need our help. Our UK based claims team incorporate a number of anti fraud measures and are able to resolve claims quickly and efficiently for our genuine customers. As a result we have seen some encouraging results in both our customer satisfaction and being able to identify and prevent fraudulent activity.

Our measures to combat fraud

• We reserve the right to carry out a telephone or face to face claims interviews.
• Work closely with all networks, the police, recycling databases and other insurers to remove handsets from further use once a claim has been made on them.
• Will prosecute those who are found to have acted fraudulently.

We take all underwriting and claims fraud seriously. Fraud is a criminal offence and not, as often perceived, a victimless crime. Any costs incurred as a result of fraudulent activity, or dishonest claims, can cause increases to our own insurance premiums. Reporting fraud can help us identify fraudsters and bring them to justice.

Our fraud strategy has four main pillars

• Prevention
• Detection
• Deterrence
• Response

We work alongside the Police and the Insurance Fraud Bureau in the investigation and prosecution of those suspected of committing fraud.

How you can help combat fraud

If you believe fraud is being committed against us then please contact our free Cheatline on 0800 904 7967.

You can do this anonymously and in confidence, but we will need details of the person who is committing fraud. Help us to protect the public and our genuine customers.

For more information about any type of fraud, or to report fraud, please us the links below:

Action Fraud - Report fraud if you have been scammed, defrauded or experienced cyber crime.

Insurance Fraud Bureau - or call their cheatline on 0800 422 0421 to report insurance fraud.

Financial Conduct Authority - FCA are the conduct regulator for financial services in the UK.