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How to update your Worldpay payment details

01/09/2020 - Insurance guides

If your credit card details have expired here we explain how to update your Worldpay payment details to ensure that your policy renews.

Paying for your policy - a recap

When signing up for a Insurance2go Gadget Insurance policy, you'll have selected how you wish to pay for your premium. We offer the flexibility to pay both monthly and annually for your policy. If you choose annual, you're presented with two further options on how to pay - via Credit or Debit Card, or, Paypal. Regardless of which option you choose, your policy renews automatically each year, and we will take each premium using the same method as  your initial purchase.

For those opting to pay by card, we use a provider called WorldPay to take the card transactions. When you pay for your policy, WorldPay organise the transaction and pass us the funds - we do not receive or hold your credit or debit card information.

Now and again, your card details may change. Either due to your card expiring, or due to it being lost. If your card details change - we may not be able to process your renewal which could leave your gadget without vital protection. We will advise you if we cannot process your renewal, and below is the process you will need to follow to update your details to allow us to ensure cover continues.

Updating payment details

Recurring Payments (FuturePay) payments can be made by debit or credit card. If your debit or credit card expires or you wish your FuturePay payments to be debited from an alternative card it is your responsibility to update your card or bank account details in the Shopper Management System. Worldpay cannot change these details for you.

To change your payment details:

  1. Visit the Worldpay website.  Click Here
  2. Log in to the Worldpay website. The username will the email address which you originally used to purchase your policy.  If you can't remember your password,  follow the “forgotten your password” link. The Recurring Payments (FuturePay) Shopper Home Page is displayed.
  3. Under the Agreement ID column, select the hypertext displaying the Agreement ID you want to change the payment details for. The FuturePay Agreement Details screen is then displayed.
  4. Select the Change Payment Details button at the top of the screen.

Enter the new card or bank account details. For more information on the fields you must fill out, please refer to Change Payment Details Page Description. An asterisk (*) after a detail means you must supply that detail.

Select the Submit button to enter your new payment details into the system.

Worldpay will attempt to take the next payment, when due, from the updated card or bank account. If there are any outstanding payments due, we will attempt to debit payment within 24 hours. Once further payment will be taken each consecutive day for any outstanding payment (for each scheduled payment that has been missed).

Note: When you change your card or bank details, the new card number will not be displayed in your Shopper Management System account until the first payment has been debited.

Unable to enter new Card Details?

The Worldpay system will not let you enter new card details until the old card has expired. Please wait until the first day of the month following the expiry date of your current card, then update your card details.

Can I change my payment details over the phone?

Worldpay cannot change your credit or debit card details for you.
Any changes to billing information must be made by you, using the online service.

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